Terms and Conditions

Basis of sale

An order made using the online order forms constitutes a commitment, on the customer's part, to purchase items subject to these terms and conditions. Acceptance of your order, by Cirencester Christmas Trees, shall occur when we confirm dispatch of the items, which will be conditional on receipt of full payment for the goods. This will form the basis of sale contract which is subject to the below terms and conditions.

Payment

For online orders, payment is taken at the time of ordering through the Cirencester Christmas Trees website, using Sage Pay for secure online payments. At Cirencester Christmas Trees, we accept Mastercard, Visa, Visa Debit, Visa Electron. Cirencester Christmas Trees do not accept AMEX payments.

For telephone orders, payment is taken at the time of ordering and processed through our handheld terminal. For telephone orders, Cirencester Christmas Trees accept Visa Debit, Visa Electron with no fee, but charge a 2% fee for Visa and Mastercard Credit cards. Cirencester Christmas Trees do not accept AMEX payments.

If you visit Cirencester Christmas Trees at our premises in Tarlton, we accept cash and card payments with the same terms as telephone orders.

Cirencester Christmas Trees is the trading name of Paul Drake, a VAT registered company.

SECURITY

https://cirencesterchristmastrees.worldsecuresystems.com is a secure website. Cirencester Christmas Trees ensures that the information that you provide is handled and stored securely. Cirencester Christmas Trees maintains the highest levels of security to protect our customers. Our Cirencester Christmas Trees website shopping cart uses high level SSL encryption technology to provide advanced security for online transactions.

Each order is processed securely, using SagePay. By using SagePay you are guaranteed your transaction details are kept secure and confidential. Your payment details are encrypted and a secure link is created between your own computer and the SagePay's computers to complete the sale of goods.

DESCRIPTIONS

Christmas trees, wreaths, holly and mistletoe are all natural products so the descriptions and photographs on the Cirencester Christmas Tree website are an example of the products that you will receive. Please expect variations in width, height, shape, size and colour. If you have particular requirements on the maximum width or height, ensure these are included in your online booking or that you come and visit us to select your own tree at Cirencester Christmas Trees in Tarlton.

TREE CARE

To ensure freshness, we at Cirencester Christmas Trees keep all of our trees and natural decorations outside. We advise all customers to position their tree in a cool room (or turn off radiators near it), and to make some fresh cuts in the base, so the tree can draw up water once it is in a stand (just like a cut flower). Once you take receipt of a Christmas Tree, Cirencester Christmas Trees accept no responsibility for the lifespan of the tree if the above guidelines are not adhered to.

CHRISTMAS TREE & PERISHABLE GOODS (HOLLY, MISTLETOE & NATURAL WREATHS) DELIVERIES

Cirencester Christmas Trees offer a delivery to the door service, but do not erect Christmas trees inside the house.

Please provide a preferred delivery date and time for your order. Cirencester Christmas Trees will telephone to confirm this date or arrange another one.

Please include a ‘safe location’, where the tree can be left if If there is a location where the tree can be left safely should no-one be at home. Although we at Cirencester Christmas Trees can take no responsibility for theft or damage to trees after delivery.

Cirencester Christmas Trees reserve the right to cancel a delivery within 24hours of the scheduled time and date.

Local Delivery Service

Our local delivery rates apply to Cirencester, Tetbury, Stroud and the surrounding villages. In order to keep delivery prices low, the prices on the website are based on multiple delivery drops with other customers orders. 

If you require a delivery on a particular day, time or have a large tree or order, please be advised that the delivery price may be greater than those quoted on the website.   

Trees will be delivered in a net for their protection. Cirencester Christmas Trees suggest that you place the tree in your stand before you erect it.

CANCELLATIONS & REFUNDS

Perishable goods (Christmas trees, holly, mistletoe and natural wreaths)

You can cancel an order prior to dispatch but for perishable goods, once delivery has been accepted Cirencester Christmas Trees can not offer a refund. Cirencester Christmas Trees will offer an exchange under the circumstances below.

Tree aesthetics

At Cirencester Christmas Trees, we pride ourselves in selling quality trees and natural decorations and selecting the best available for deliveries.

However, if you have a particular image of the shape and style of tree, and other natural decorations you require, we would recommend coming to, the Cirencester Christmas Trees premises in Tarlton and picking the tree yourself. We can then arrange deliver at a later date if it won’t fit in your vehicle.

At the point of delivery, if for any reason you are unhappy with the (aesthetics) shape and style of tree on delivery, Cirencester Christmas Trees can replace the tree but there will be a return carriage and subsequent delivery charge. The subsequent delivery will be on our next cycle of deliveries, not necessarily on that day.

Faults

If, you have adhered to the above tree care guidelines but there is a problem with your tree, please get in contact within 7 days to report a fault (these are very unusual but trees are natural items so problems can occur). It is recommended that you email or text any photographs so Cirencester Christmas Trees can identify the problem, and Cirencester Christmas Trees will organise a suitable alternative.

NON PERISHABLE ITEMS (LIGHTS, DECORATIONS)

Courier Delivery Service

For deliveries under 2kg’s Cirencester Christmas Trees use Royal Mail 1st class Signed For

For deliveries over 2kg’s Cirencester Christmas Trees use Parcelforce 24/48 service

Cirencester Christmas Trees will process an order, ready for dispatch within 48 hours, so if you want it for a particular date, please allow sufficient time for processing.

Deliveries will be schedule for weekdays.

‘Leave without signature’ instructions are at own risk. Otherwise it will go to the Parcel Force/Royal Mail depot for collection.

Please inform us of non-delivery within 4 working days of required date, and of any complaints within 4 days of delivery.

In accordance with the United Kingdom’s Distance Selling Regulations you have the right to cancel/return your order within fourteen working days of the day following receipt of your order. Cirencester Christmas Trees requires notice of cancellation in writing to be e-mailed before this period expires, and at the earliest point possible.

Goods are to be returned in original packaging, unused and in saleable condition.

You are responsible for the cost of return carriage.

Cirencester Christmas Trees will offer a replacement or refund of your order within 72 hours of receipt of your goods in the condition described above.

PRIVACY POLICY

Cirencester Christmas Trees are committed to protecting your privacy and for your protection. Cirencester Christmas Trees will only use the information that Cirencester Christmas Trees collect about you lawfully (in accordance with the Data Protection Act 1998).

Customer information is collected to process your order and to provide you with the best possible service. Information is collected as a result of you contacting us, placing an order, or requesting registration. Cirencester Christmas Trees store lists of email addresses, which Cirencester Christmas Trees use to send out information about our products and services.

You will receive information e-mails from us only if you give your consent. If you do not wish to receive such emails, you can remove yourself by clicking on the link at the bottom of an information e-mail.

Cirencester Christmas Trees will not collect sensitive information about you without your consent. The information Cirencester Christmas Trees hold will be accurate and up to date. Cirencester Christmas Trees may use technology to track the patterns of behaviour of visitors to our site. This can include using a 'cookie' which would be stored on your browser. (Also see below in summary of terms.) The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, please email us at enquiries@cirencesterchristmastrees.co.uk

If you wish to read more information about data protection, please visit http://www.dataprotection.gov.uk

COPYRIGHT

All content included on this site including text, graphics, logos, button icons, software and images is the property of Cirencester Christmas Trees or its content suppliers (as applicable) and protected by UK and international copyright laws. Hence reproduction, modification, distribution, transmission, republication, display or performance of the content on this site is strictly prohibited apart from use as a shopping resource.